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Frequently asked questions
Everything you need to know about ordering, delivery and returns.
What time do I need to order for same-day delivery? +
Order before 2pm on weekdays (10am Saturdays) in the recipient’s local time zone and we’ll deliver the same day. Orders after cutoff are delivered the next available day.
How much is delivery? +
Delivery is a flat $9.90 Australia-wide — metro or regional. The fee is shown at checkout and never changes based on distance.
Do you deliver on weekends? +
Yes — we deliver Monday to Saturday. We don’t deliver on Sundays or public holidays. Saturday same-day orders must be placed before 10am.
Can I include a card message? +
Absolutely. Every order includes a free handwritten card — just add your message on the product page or at checkout.
Who arranges and delivers my flowers? +
Your order is hand-arranged and hand-delivered fresh on the day by an expert florist in our nationwide network — never posted in a box. Bourkes is an online florist delivering right across Australia.
What if a flower in my order isn’t available? +
Flowers are seasonal, so if a particular bloom or container isn’t available your florist substitutes a similar one of equal or greater value, in a comparable style and colour. Something materially different — cut flowers instead of a potted plant, say — is another matter: where we’re told in advance we’ll call you first so you can approve it, change the order or cancel. Sometimes a change only reaches us as the delivery happens, and then we can’t ask first. Either way you’re covered — if it arrives different and you weren’t asked, you choose a full refund including delivery, or a replacement. Accept the delivery at the door rather than turning it away — your rights are the same and we can fix it faster. Full detail is on our substitution policy page. Read the substitution policy →
What if something is wrong with my order? +
If your flowers arrive damaged or not as described, contact us at care@bourkesflorist.com.au or on 1300 970 379 — as soon as you can, though your rights are not time-limited by us. See our Returns policy for how we arrange a replacement or refund.
Which payment methods do you accept? +
We accept Visa, Mastercard, American Express and PayPal. All payments are securely processed through Stripe. All prices include GST.
Can I send flowers to a hospital or funeral? +
Yes. For hospitals please include the ward and patient name; for funerals please provide the service time and venue so we can deliver ahead of the service.