Shipping & Delivery

Shipping & Delivery Policy for Bourkes Florist

1. Commitment to Quality and Assurance

Choosing Bourkes Florist means you’re opting for stunning, long-lasting floral arrangements crafted with precision and care. Every order is meticulously hand-arranged by experts from our extensive network of local florists. This commitment ensures each bouquet embodies the freshest and most seasonal flowers available. Should our florists face any constraints in delivering personally, a trusted and professional local courier will step in, guaranteeing that your order reaches its destination intact and on time.

2. Comprehensive Delivery Areas

Bourkes Florist offers extensive coverage, delivering to most locations across Australia. However, there are exclusions like certain territorial islands: Thursday Island, Horn Island, Stradbroke Island, Herron Island, and Fraser Island. If you’re uncertain about our service availability in your area, simply input your postal code during checkout. Should there be any constraints, our responsive support team is available to assist.

3. Precise Delivery Times

• Weekdays: For assured same-day delivery, place your order by 12:00 pm QLD. Orders placed after this window will be processed the subsequent day. Residential deliveries, which encompass venues like hospitals and nursing homes, are typically scheduled between 8:30 am and 7:00 pm. Business deliveries, on the other hand, are completed by 5 pm.
• Saturday: For same-day delivery, ensure your orders are placed by 10:00 am QLD. Deliveries to residences usually happen between 9:00 am and 3:00 pm, whereas businesses receive their orders by 5 pm.

It’s pivotal to note that peak floral events might introduce minor adjustments in these timings.

4. Delivery Specifics for Special Locations & Events

We understand the significance of timing, especially for specific events or places. While we endeavor to deliver promptly, there are venues and occasions that might present unique challenges:

• Funerals
• Weddings
• Parties
• Corporate Functions
• Hospitals (especially ICUs)
• Military Bases
• Ships
• Prisons
• Mines
• Hotels

5. Remote Locations & Special Restrictions

Some remote areas might not be feasible for same-day delivery. In these scenarios, we’ll reach out for alternative arrangements. On certain occasions, direct delivery might not be feasible, necessitating recipients to collect their orders from a designated depot or town.

Balloons are a no-go for Phillip Island, VIC due to environmental concerns. Lady Cilento Children’s Hospital in Brisbane, maintaining a pollen-free environment, restricts the entry of flowers and latex balloons. They, however, warmly welcome food-only gift baskets and foil balloons.

6. Sundays, Public Holidays, and Peak Floral Periods

Our delivery services pause on Sundays and public holidays, pushing these orders to the subsequent business day. Busy floral periods like Valentine’s Day, Mother’s Day, and Christmas could introduce minor variations in regular timings.

7. Confirmation, Feedback, and Support

Post-delivery, you’ll receive a comprehensive confirmation email. Should you harbor any concerns about the delivery or if there’s a perceived delay, our proactive support system is in place to assist you. We recommend recipients to examine usual delivery points, like backdoors, if they believe they missed the delivery.

8. Feedback and Continuous Improvement

Your feedback fuels our growth. If you believe there’s an aspect of our delivery we can enhance or if there’s a specific challenge you faced, our dedicated customer support is eager to listen, learn, and assist.

Thank you for entrusting Bourkes Florist with your precious moments. We continually refine our processes, and we recommend staying updated with our policies on our website for an optimal experience.